Director of Operations – Luxury Hotel

About the role

We are seeking an experienced and dynamic Director of Operations to lead all aspects of a prestigious five‑star luxury hotel in Dubai. The role combines hands‑on operational leadership with strategic oversight across Rooms Division and Food & Beverage, driving guest satisfaction, operational excellence, and financial performance.

Key responsibilities

• Provide strategic leadership and operational oversight for Rooms, Front Office, Housekeeping, Guest Services, Food & Beverage, Spa and Recreation.
• Champion a culture of exceptional luxury service and ensure consistent delivery of memorable guest experiences.
• Maintain and enhance standards in line with Forbes Travel Guide (FTG) and Leading Quality Assurance (LQA) requirements.
• Collaborate with the General Manager and Executive Committee to execute business strategies and achieve operational objectives.
• Drive performance through management of guest satisfaction, profitability, productivity and service quality metrics.
• Develop, coach and mentor department leaders, fostering accountability and continuous improvement.
• Oversee budgeting, forecasting, labour management, cost control and revenue optimisation initiatives.
• Ensure compliance with brand standards, safety regulations and quality assurance protocols.
• Lead operational projects, service enhancement programmes and business transformation initiatives.

Required profile

• 10‑15 years of progressive luxury hospitality experience, including senior operational leadership roles.
• Proven success managing large‑scale, high‑volume luxury hotels or resorts.
• Strong background in both Rooms Division and Food & Beverage operations.
• In‑depth knowledge of Forbes Travel Guide standards and LQA audits.
• Demonstrated ability to lead diverse teams, drive employee engagement and improve profitability.
• Experience with hotel openings, repositioning projects or operational transformations is an advantage.
• Excellent leadership, communication, stakeholder management and decision‑making skills.
• Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.

Required skills

• Budgeting
• Forecasting
• Cost control
• Revenue optimisation