Duty Manager

About the role

The Duty Manager supports the Guest Services team by handling guest check‑ins, payment issues and on‑site requests. This role ensures smooth operations on the front desk, coordinates with housekeeping and other departments, and maintains high standards of guest satisfaction.

Key responsibilities

• Process guest check‑ins, confirm reservations, assign rooms and activate room keys.
• Handle all payment types, resolve credit‑card or billing problems, and balance cash drawers.
• Block rooms, manage special requests and coordinate with housekeeping to ensure room readiness.
• Respond to guest inquiries, complaints and service requests, escalating to appropriate departments when needed.
• Maintain shift logs, count bank at start and end of shift, and drop receipts according to accounting procedures.
• Assist management with hiring, training, scheduling and employee coaching while upholding company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related experience in hotel or guest services operations.
• No prior supervisory experience required.
• Ability to stand, walk and lift objects up to 10 lb without assistance.