Engagement Associate

About the role

This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with your Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs.

Key responsibilities

• Contribute to daily operations, including centre opening and closing, all operational activities, and facilitating Member activity.
• Engage with Members to build personal and team profiles, understanding who they are, what they do, and their preferences.
• Coordinate upkeep of the Centre’s facilities, decorations and furniture, addressing cleaning, repairs and areas for improvement.
• Contribute to the successful achievement of business performance metrics in the city.
• Manage personal contributions and deliverables with professionalism, proactivity, and continuous learning.

Required profile

• Bachelor degree is preferred.
• Good command of written and spoken English and the local language.
• Minimum of 1 year customer service and admin experience in hotel, retail or client‑centric environments.