Executive Assistant – Luxury Hospitality

About the role

Join the world of luxury hospitality at Raffles Dubai as an Executive Assistant. Reporting directly to the General Manager, you will manage the executive office, coordinate diaries, travel, and ensure seamless communication across the hotel and corporate teams.

Key responsibilities

• Maintain the General Manager’s diary, arrange international travel itineraries and handle all correspondence.
• Prepare and distribute weekly and monthly reports, take accurate minutes, and follow up on action items.
• Manage the GM’s generic email address, respond to Trust You feedback and guest complaints within 24 hours.
• Coordinate with the owner’s office, corporate office and hotel executives to ensure clear communication and timely information flow.
• Issue complimentary vouchers, keep confidential records, and support ad‑hoc projects as needed.

Required profile

• Minimum 5 years experience as an Executive Assistant in a 5‑star luxury hotel environment.
• Immaculate professional image with a strong service orientation and attention to detail.
• Excellent written and verbal communication in English; Arabic or other languages are a plus.
• Ability to work under pressure, adapt to changing priorities and maintain strict confidentiality.

What we offer

• Complimentary room upgrades and extended stays across Fairmont & Raffles properties.
• Discounted stays, special dining and wellness offers.
• Inclusive workplace that values diversity, belonging and empowerment.
• Access to exclusive colleague perks and a supportive team culture.