Executive Assistant Manager - Rooms

About the role

The Executive Assistant Manager – Rooms will act as the strategic leader for the property’s Rooms Operations, overseeing Front Office, Recreation/Health Club and Housekeeping functions. Reporting to senior management, the role is responsible for delivering the brand’s service standards, driving revenue growth and ensuring financial performance across the department.

Key responsibilities

• Develop and implement departmental strategies aligned with the brand’s business objectives.
• Lead Front Office, Recreation/Health Club and Housekeeping teams, ensuring consistent service quality.
• Monitor and analyse profitability, occupancy, rates and controllable expenses, taking corrective actions as needed.
• Review financial statements and wage reports, coaching managers to meet budget targets.
• Champion the brand’s service vision and drive initiatives that enhance guest satisfaction.
• Collaborate with the Rooms management team to set operational plans and track performance against goals.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management or related field with at least 4 years of relevant experience, OR a 4‑year bachelor’s degree with at least 2 years of experience.
• Proven experience in guest services, front desk, housekeeping, sales & marketing or hotel operations management.
• Strong analytical ability to interpret financial data and drive performance improvements.

Required skills