Executive Assistant to General Manager

About the role

The Executive Assistant supports the General Manager by handling front‑office duties, managing correspondence and ensuring smooth daily operations within the hotel environment.

Key responsibilities

• Greet visitors, determine purpose of visit and escort them to the appropriate destination.
• Prepare, read and respond to routine correspondence, attaching relevant files.
• Take and distribute meeting minutes to relevant parties.
• Handle incoming and outgoing mail and manage filing systems both paper and electronic.
• Prepare letters, memos and documents using word processing, spreadsheet, database and presentation software.
• Enter and retrieve information in computer databases, update records and respond to guest inquiries.
• Operate standard office equipment such as telephone, fax, photocopier and calculator.
• Document guest requests or complaints and communicate them to appropriate personnel.
• Maintain confidentiality of proprietary information and protect company assets.

Required profile

• Professional appearance and adherence to company policies and procedures.
• Strong interpersonal skills with the ability to develop positive working relationships.
• Clear and courteous communication, both written and verbal.
• Ability to handle multiple tasks, prioritize and work independently.
• Attention to detail and commitment to maintaining accurate records.