Fashion Consultant – Dubai Outlet Mall

About the role

Join Chalhoub Group as a Fashion Consultant at the GAP store in Dubai Outlet Mall. You will be the face of the brand, driving sales while delivering an exceptional guest experience in a luxury retail environment.

Key responsibilities

• Achieve individual and team sales targets.
• Deliver outstanding guest service and support CRM and CX initiatives.
• Collect and analyse customer behaviour data, top sellers and slow movers for business reviews.
• Build client relationships through an omni‑channel approach.
• Provide pre‑buying feedback on product assortment.
• Drive employee Net Promoter Score (eNPS) through people‑experience initiatives.
• Ensure visual‑merchandising standards and SOP compliance.
• Manage click‑and‑collect orders within agreed SLAs.
• Capture customer data in line with marketing requirements.

Required profile

• Minimum 1 month of retail or fashion sales experience.
• Strong passion for fashion and luxury retail.
• Customer‑centric mindset with excellent communication skills.
• Ability to work in a fast‑paced, team‑oriented environment.

Required skills

• Experience with CRM systems.
• Understanding of in‑store marketing concepts.
• Knowledge of customer experience (CX) best practices.

What we offer

• Opportunity to work for a leading luxury retailer in the Middle East.
• Dynamic, multicultural team and continuous learning environment.
• Exposure to a wide portfolio of international fashion brands.