Front Desk Agent – Hotel Reception

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to join our team at Arabian Park Dubai, Edge by Rotana. In this role you will be the first point of contact for guests, delivering personalized service that creates memorable stays.

Key responsibilities

• Greet guests by name, escort them to rooms, and ensure a warm welcome.
• Provide accurate information on hotel facilities, local attractions, and services.
• Handle check‑in and check‑out procedures, post incidental charges, and manage cash handling according to Front Desk standards.
• Maintain up‑to‑date knowledge of rates, occupancy levels, and promotional offers.
• Protect guest privacy and adhere to all hotel policies and procedures.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel Front Office department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Proficiency with Opera property management system.
• Computer literacy and familiarity with front‑office software.