Front Desk Agent - Russian Speaker

About the role

We are seeking a dynamic Front Desk Agent who speaks Russian to join our team at Fujairah Rotana Resort & Spa in Dubai. The role involves delivering personalized, high‑quality service to guests from arrival through departure, ensuring a memorable stay.

Key responsibilities

• Provide prompt, courteous, and efficient service to all guests, achieving high customer satisfaction.
• Greet guests by name, escort them to rooms, and conduct in‑room and hotel familiarisation.
• Assist guests with enquiries about hotel activities, local services, promotions, and attractions.
• Maintain up‑to‑date knowledge of hotel rates, occupancy levels, and local information.
• Administer front‑desk cashiering, process check‑in/check‑out accounts, and post incidental charges using the Front Office system.
• Protect guest privacy by safeguarding personal information.
• Demonstrate thorough understanding of hotel policies, procedures, and service standards.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel front office.
• Excellent written and verbal English and Russian communication skills.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Proficiency with Opera PMS (or similar front‑office software).
• Computer literacy.