Front Desk Receptionist

About the role

The Receptionist is the first point of contact for GEMS World Academy, ensuring a welcoming and professional experience for parents, visitors, staff, and students. This role combines front‑desk duties with support for the Admissions team.

Key responsibilities

• Provide accurate information on location, curriculum, admission procedures, and schedule tours for prospective families.
• Answer telephone calls courteously, direct inquiries to the appropriate personnel, and maintain a positive caller experience.
• Greet visitors, manage check‑in procedures, and ensure a smooth front‑of‑house operation.
• Support Admissions by following up on leads, updating the CRM, cross‑selling seats at other GEMS schools, and assisting with enrolment events.
• Maintain communication with prospective parents, handling concerns and feedback efficiently.
• Perform administrative and secretarial tasks to assist the Front of House team.
• Adhere to GEMS policies, procedures, and codes of conduct, and participate in staff meetings and committees as required.

Required profile

• High School Diploma or equivalent.
• 2–3 years experience in a receptionist, customer‑service, or hospitality role.
• Strong organisational and interpersonal abilities.

Required skills

• Proficient with MS Office applications.
• Experience using a CRM system for lead management.

What we offer

• Tax‑free salary and attractive remuneration package.
• Medical coverage, tuition fee concessions, annual leave, and end‑of‑service benefits.