Front Desk Receptionist – Resort & Spa

About the role

Join the DoubleTree by Hilton team on Marjan Island as a Front Desk Receptionist, delivering warm welcomes and seamless check‑in/check‑out experiences for guests. You will be the first point of contact, ensuring every stay begins and ends with exceptional hospitality.

Key responsibilities

• Greet guests, verify reservations, assign rooms, issue keys and provide hotel information.
• Process departures, verify charges, handle payments, issue receipts and use POS and PMS systems accurately.
• Respond promptly to guest inquiries, requests and concerns, ensuring swift resolution.
• Promote hotel facilities, services and promotions through up‑selling techniques.
• Handle cash, foreign currency and credit‑card transactions in line with hotel policies.

Required profile

• Embodies Hilton core values: integrity, leadership, teamwork, ownership and urgency.
• Previous experience in a customer‑focused or hospitality environment and a high‑school diploma or equivalent.

Required skills

• Proficiency with computers and Microsoft Office applications.
• Experience with cash handling.
• Familiarity with hotel property management (PMS) systems.
• Knowledge of point‑of‑sale (POS) systems.