Front Office Coordinator – Hotel Front Desk

About the role

The Front Office Coordinator provides essential clerical and administrative support to the Front Office department of a luxury hotel in Dubai. The role ensures smooth daily operations, accurate guest information handling and effective communication with other departments.

Key responsibilities

• Maintain up‑to‑date knowledge of hotel features, room types, rates and guest services.
• Handle telephone enquiries, type and file documents, and manage departmental records.
• Prepare and distribute reports, update room status reports and monitor out‑of‑order rooms.
• Process work orders for maintenance, track completion and liaise with Engineering.
• Assist with payroll, employee files and supply requisitions.
• Provide training and on‑the‑job guidance to new front office staff.
• Coordinate guest requests, billing and VIP welcoming protocols with relevant departments.
• Conduct shift hand‑over reporting of complaints, incidents and unusual situations.

Required profile

• 1–2 years experience in a receptionist or front office role, preferably in an international five‑star hotel.
• Operational knowledge of front desk procedures and VIP welcoming protocols.
• Strong attention to detail and ability to work under pressure.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Opera property management system – advanced knowledge.
• Micros – basic knowledge.