Front Office Supervisor – DoubleTree Resort Marjan Island

About the role

The Front Office Supervisor ensures smooth front desk operations at DoubleTree Resort & Spa Marjan Island, delivering exceptional first impressions for guests. You will lead a team, coordinate with hotel departments, and uphold Hilton’s standards of hospitality.

Key responsibilities

• Supervise front desk activities during your shift, maintaining high service standards.
• Keep team members updated on hotel products, pricing, promotions, VIP guests and special events.
• Monitor appearance, performance and service standards, fostering training, teamwork and professional growth.
• Handle guest requests, inquiries and complaints promptly and professionally.
• Support revenue generation through effective up‑selling and promotional initiatives.
• Ensure the front desk environment remains welcoming, professional and aligned with Hilton’s hospitality values.

Required profile

• Minimum 2 years’ experience as a Front Office Supervisor in a hotel environment.
• Proven leadership and team‑management abilities.
• Strong commitment to delivering exceptional guest experiences.
• Good knowledge of front office operations and hotel procedures.
• Relevant hospitality or management qualification is an advantage.

What we offer

• 110 nights of deeply discounted travel with rates as low as $40 USD/night through the Go Hilton travel program.
• Paid parental leave for eligible team members, partners and adoptive parents.
• Crisis Concierge providing compassionate support during times of loss.
• Mental health resources via the Care for All hub and Employee Assistance Program.