Front Office Supervisor

About the role

The Front Office Supervisor will lead the front desk team at The Lana, a luxury hotel in Dubai, ensuring every guest receives exceptional service. You will be part of a diverse, inclusive community that values passion, respect and creativity.

Key responsibilities

• Oversee daily front office operations and supervise staff.
• Ensure guest satisfaction by delivering personalized service and promptly addressing requests.
• Maintain high standards of presentation and communication throughout the team.
• Collaborate with other departments to coordinate guest experiences.

Required profile

• Strong commitment to hospitality excellence and guest delight.
• Ability to work in a fast‑paced, luxury hotel environment.
• Willingness to learn through the Dorchester Collection Academy and grow as a leader.

Required skills

What we offer

• Competitive salary package.
• World‑class development opportunities and access to award‑winning learning academy.
• Complimentary stays with breakfast at sister Dorchester Collection hotels.
• 50% discount on food and beverage across the collection.
• Meals on duty, private medical and life insurance.
• Annual flight allowance, company accommodation and transportation.
• Uniform provision with complimentary laundry service.