Global Account Manager – TMC Partners

About the role

The Global Account Manager – TMC Partners will lead Etihad’s commercial strategy with travel management companies worldwide. Reporting to senior leadership, you will own a portfolio of global TMC partners, driving revenue growth, negotiating contracts and ensuring Etihad remains the preferred airline for corporate travel.

Key responsibilities

• Own the global commercial relationship with TMC partners, acting as the primary point of contact for strategic and operational matters.
• Develop and execute a global TMC sales strategy aligned with Etihad’s revenue and network priorities.
• Lead contract negotiations, including fare programs, incentive structures and override arrangements.
• Collaborate with Pricing, Revenue Management, Marketing and Distribution teams to keep the TMC segment competitive.
• Identify tactical sales opportunities across regions and monitor performance using Salesforce and internal dashboards.
• Coordinate regional sales teams and GSA partners to ensure consistent global alignment.
• Lead quarterly business reviews, present insights and secure buy‑in for growth initiatives.
• Represent Etihad at industry events, conferences and trade shows relevant to the TMC sector.

Required profile

• Bachelor’s degree in Business, Aviation, Tourism or related field (Master’s preferred).
• 7‑10 years of B2B sales or account management experience, preferably in aviation, marine travel or global mobility.
• Deep understanding of the corporate travel ecosystem, seasonality and contracting models.
• Proven track record of managing strategic accounts and delivering revenue growth.

Required skills

• Salesforce