Guest Assistance – Hospitality Support

About the role

As a Guest Assistance professional you will be the first point of contact for guests arriving at our luxury hotel. You will create a warm, welcoming atmosphere by helping guests with their luggage and ensuring a smooth start to their stay.

Key responsibilities

• Greet guests upon arrival and offer assistance with luggage handling.
• Transport and store guests' baggage safely in designated areas.
• Coordinate with the front‑desk and housekeeping teams to ensure timely delivery of luggage to rooms.
• Provide information about hotel facilities, services, and local attractions.
• Maintain cleanliness and organization of the luggage storage area.

Required profile

• Friendly, service‑oriented attitude with a genuine desire to help guests.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including evenings and weekends.
• Physical stamina to lift and move luggage safely.

Required skills

• Excellent verbal communication.
• Basic knowledge of hotel operations and guest services.

What we offer

• Work in an award‑winning luxury hotel brand.
• Opportunities for career development within the hospitality industry.
• Competitive compensation and benefits package.