Guest Experience Expert Front Office Agent

About the role

The Guest Experience Expert Front Office Agent is responsible for creating memorable and unique experiences for guests throughout their stay at Westin Hotels & Resorts in Dubai. This role goes beyond traditional check‑in and check‑out duties, empowering the associate to proactively address guest needs, share local highlights and ensure a seamless service journey.

Key responsibilities

• Process operational needs such as check‑in, check‑out and reservation adjustments.
• Respond promptly to guest requests, providing personalized assistance and local area recommendations.
• Complete daily reports and documentation to maintain accurate service records.
• Uphold safety, quality and confidentiality standards while protecting company assets.
• Perform physical tasks including standing, walking, and lifting items up to 10 pounds without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required; willingness to learn on the job.
• Ability to work on feet for extended periods and perform light physical tasks.
• Commitment to maintaining professional appearance, communication and confidentiality.