Guest Relations Coordinator

About the role

As a Guest Relations Coordinator you will be the primary point of contact for guests staying in our short‑term and holiday rental portfolio. You will ensure a seamless experience from booking through checkout, supporting both guests and property owners while maintaining high occupancy rates.

Key responsibilities

• Manage a portfolio of up to 50 properties, handling day‑to‑day guest communications.
• Coordinate check‑ins and check‑outs on a 24‑hour basis.
• Schedule housekeeping and oversee inventory checks after each stay.
• Liaise with in‑house and third‑party maintenance teams to resolve issues promptly.
• Respond to leads and enquiries via email, phone and messaging platforms.
• Facilitate property viewings and collect rental payments.
• Process security deposit returns and record all bookings in the PMS system.

Required profile

• Minimum 2 years experience in a similar guest‑relations or property‑management role.
• Valid driving licence and personal vehicle.
• Prior experience working in Dubai’s real‑estate market.
• Strong negotiation and consultative sales abilities.
• Proven track record of improving customer satisfaction.

Required skills

• Excellent written and verbal English communication.
• Advanced troubleshooting and multitasking capabilities.