Guest Services Agent

About the role

Join Hilton’s hospitality team in the United Arab Emirates as a Guest Services Agent. You will be the first point of contact for guests, creating welcoming moments that set the tone for their stay. This role blends front‑of‑house interaction with operational support to ensure every guest experience is exceptional.

Key responsibilities

• Deliver an upbeat and friendly attitude in all guest interactions, proactively seeking ways to enhance their experience.
• Master the menu and promotional offers to answer guest questions confidently.
• Take food and beverage orders, accurately enter them into the Point‑of‑Sale system, and deliver orders promptly.
• Maintain a fully stocked, clean, and organized service station throughout the shift.
• Ensure compliance with health, safety, sanitation, and alcohol awareness regulations.

Required profile

• A genuine passion for hospitality and creating memorable guest moments.
• Integrity, teamwork, ownership, and a sense of urgency in daily tasks.

Required skills

• Knowledge of health, safety and sanitation standards.
• Proficiency with a Point‑of‑Sale (POS) system.
• Understanding of alcohol awareness regulations.