Guest Services Executive – Front Office

About the role

As a Guest Services Executive in the Front Office of Jumeirah Marsa Al Arab, you will be the first point of contact for guests, ensuring a seamless and memorable stay from arrival to departure.

Key responsibilities

• Welcome guests and manage check‑in and check‑out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, providing personalized service.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation and Food & Beverage teams to fulfil guest needs.
• Handle special requests such as transportation, dining reservations and amenity arrangements.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, including upselling opportunities.

Required profile

• High school diploma or secondary education required; a diploma or degree in Hospitality is desirable.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem‑solving abilities and a proactive approach to guest service recovery.
• Passion for delivering personalized guest experiences in a luxury hospitality environment.

Required skills