Head of Operational Risk Management - PWB & PCBG

About the role

The Head of Operational Risk Management will lead the end‑to‑end implementation of the Operational Risk Management framework across Personal Banking, Business Banking and Private Banking. Acting as a First Line of Defence, the role ensures a strong risk and control environment while supporting business growth within the approved risk appetite.

Key responsibilities

• Lead implementation and embedding of the Operational Risk Management framework across Personal Banking, Business Banking and Private Banking, ensuring clear accountability for risk ownership and governance.
• Oversee core risk management activities including RCSA, KRIs, incidents, issues, remediation actions, control assessments and governance reporting.
• Establish and maintain robust incident and loss management processes, including root‑cause analysis, trend monitoring and remediation tracking.
• Drive operational resilience and business continuity by identifying, assessing and managing critical business services, processes and dependencies.
• Provide risk governance and oversight for products, channels, campaigns, outsourcing arrangements, third‑party relationships and transformation initiatives.
• Lead risk appetite management through monitoring of key risk metrics, emerging risks, threshold breaches, escalation requirements and mitigation plans.
• Partner with Risk, Compliance, Audit and other control functions to manage regulatory findings, audit observations and remediation commitments through to closure.
• Act as a trusted advisor to senior leadership, promoting a strong risk culture, stakeholder engagement, accountability and sustainable risk management practices.

Required profile

• Bachelor’s degree in Business, Finance, Risk Management, Law or a related discipline; professional certification in Operational Risk, Risk Management or Governance is preferred.
• Minimum 10 years of experience in Operational Risk Management within banking or financial services.
• Strong understanding of banking products, channels, operating models and risk frameworks.
• Proven ability to work across business, operations, technology, risk, compliance and audit functions and to manage complex regulatory, risk and transformation initiatives.