Hostess (Russian Speaker) – Luxury Hotel

About the role

The Hostess will be the first point of contact for guests at the Fairmont Bab Al Bahr, creating a warm and professional welcome. This position focuses on serving Russian‑speaking guests, managing reservations, and ensuring smooth restaurant operations in a luxury hotel environment.

Key responsibilities

• Greet and acknowledge all guests with a friendly, professional attitude.
• Provide personalized assistance to Russian‑speaking guests, including menu presentation and answering inquiries.
• Manage restaurant reservations, waiting lists, and table allocations, maintaining an accurate seating plan.
• Escort guests to their tables, coordinate with the service team, kitchen, and other departments.
• Monitor guest flow, handle waiting times, and address special requests or concerns promptly.
• Answer telephone calls courteously and keep the hostess desk and entrance area clean and organized.

Required profile

• Previous experience in a hostess, guest‑relations, or reception role, preferably in a luxury hotel or upscale restaurant.
• Fluent Russian and English communication skills; additional languages are a plus.
• Excellent interpersonal skills, customer‑service orientation, and a calm demeanor in a fast‑paced environment.
• Ability to work flexible shifts, including weekends and public holidays.