In Room Dining Order Taker

About the role

Join Raffles Dubai as an In Room Dining Order Taker, delivering prompt, personalized service to guests while upholding the brand’s luxury standards. You will be the primary point of contact for in‑room dining orders, ensuring accuracy, efficiency, and a memorable guest experience.

Key responsibilities

• Update daily operational feedback and complete all required cashiering and operational forms.
• Handle cash transactions accurately, following Raffles and accounting procedures.
• Maintain comprehensive knowledge of menus, wine and beverage lists, promotions, specials and hotel services.
• Coordinate with the Culinary team on unavailable items and communicate changes promptly.
• Answer guest calls using LQA standards, take orders accurately, provide personalized recommendations and upsell where appropriate.
• Follow correct POS and cashiering procedures, ensuring delivery times meet Raffles service standards.
• Keep the Order Taker cabin and pantry clean, organized and fully prepared throughout service.
• Support floor colleagues with order deliveries during busy periods and assist other outlets as needed.
• Process beverage and store requisitions through the Future Log accurately.

Required profile

• Previous experience in hospitality or in‑room dining service.
• Strong cash‑handling integrity and attention to detail.
• Excellent knowledge of food and beverage menus and the ability to make personalized recommendations.
• Effective communication skills and a customer‑focused attitude.
• Ability to work collaboratively in a fast‑paced, luxury hotel environment.

Required skills

• POS system operation
• Cash handling