Inside Sales Officer (UAE National)

About the role

Etihad Airways is seeking a driven Inside Sales Officer to join its commercial team in Abu Dhabi. The role focuses on early‑stage sales activities, from prospecting to converting leads into revenue‑generating accounts, supporting the airline’s growth ambitions.

Key responsibilities

• Generate new business through outbound prospecting via calls, email and virtual channels.
• Qualify leads and convert them into sales opportunities and active accounts.
• Manage a portfolio of low‑touch B2B accounts, driving activation, engagement and upsell.
• Execute structured outreach campaigns across multiple lead sources (events, referrals, dormant accounts, web enquiries).
• Maintain accurate activity tracking and pipeline data in Salesforce CRM.
• Promote and sell commercial offers, private fares and incentive campaigns.
• Identify market trends, customer objections and competitor activity, sharing insights with stakeholders.
• Reactivate dormant accounts by analysing historical activity and presenting targeted propositions.
• Escalate high‑value opportunities to Field Sales with full context for seamless handover.
• Support onboarding of new accounts, including access setup and system enablement.

Required profile

• Bachelor’s degree in Business, Sales or a related field.
• Minimum 4 + years’ experience in inside sales, B2B sales or customer service.
• Strong experience in lead generation, nurturing and conversion.
• Excellent communication, negotiation and influencing abilities.
• Strong commercial awareness and ability to identify revenue opportunities.

Required skills

• Hands‑on experience with Salesforce CRM.