IT Coordinator – Hospitality

About the role

Pullman Dubai Downtown, a 5‑star hotel in Business Bay, is seeking an IT Coordinator to manage daily IT support and ensure seamless technology operations across the property. The role involves first‑level troubleshooting, equipment maintenance, and coordination with vendors to keep the hotel’s IT environment running smoothly.

Key responsibilities

• Coordinate daily IT support activities and prioritize technical requests based on operational needs.
• Provide first‑level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Troubleshoot technical issues and escalate complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts, system access, software installations, updates and security patches.
• Maintain IT equipment inventories, software licences, warranties and service records.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.

Required profile

• Bachelor’s degree in Information Technology or a related field.
• At least 2 years of experience in a similar role, preferably within a hospitality environment.
• Strong organizational skills, attention to detail and a high level of accuracy.
• A passion for people, development, engagement and hospitality.

Required skills

• Hardware and software troubleshooting.
• Network configuration and connectivity.
• Installation and maintenance of computers, printers, telephones and network equipment.
• User account and access management.
• Software installation, updates and security patching.
• Asset inventory management.

What we offer

• Opportunity to work with a global hospitality brand.
• Professional development and growth within Accor.
• Dynamic, multicultural work environment.