IT Support Specialist – Dubai

About the role

We are seeking a proactive, customer‑focused IT Support Specialist based in Dubai to anchor our regional IT operations. You will be the primary point of contact for internal employees, delivering white‑glove technical support while managing core identity, collaboration platforms, and SaaS systems. The role bridges traditional help‑desk duties with modern systems engineering, using automation, scripting, and DevOps practices to streamline user lifecycles and ensure secure, efficient operations.

Key responsibilities

• Serve as the first point of contact, triaging requests through the ticketing system and support processes.
• Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on‑site and remote staff.
• Manage end‑to‑end employee onboarding and offboarding, ensuring zero‑day access provisioning and secure offboarding compliance.
• Build and maintain support procedures and employee‑facing knowledge‑base articles.
• Partner with business units as a go‑to support contact and communicate clearly across the organization.
• Track hardware inventory, coordinate device replacements and repairs, and provide hands‑on support for printers, peripherals, and meeting‑room technology.

Required profile

• Professional proficiency in English.
• 3–7 years of experience in help‑desk, internal IT support, or a similar technical support role.
• Experience working in a fast‑paced or global team is a plus.
• Patient, helpful, solutions‑oriented approach with strong follow‑through.

Required skills

• Okta and Google Workspace for user accounts, password resets, MFA, and SSO.
• Mobile Device Management platforms: Iru (macOS) and Microsoft Intune (Windows).
• Basic networking fundamentals (TCP/IP, DNS, Wi‑Fi, VPN) and familiarity with UniFi/Ubiquiti equipment.
• Collaboration tools: Slack and Microsoft Office 365 (channels, apps, notifications).
• Hands‑on support for printers, peripherals, and meeting‑room technology.

What we offer

• Weekly lunch stipend of $75 (or local equivalent).
• Full health, dental, and mental‑health benefits.
• Retirement savings plans (RRSP matching, 401K, pension scheme).
• Generous parental‑leave top‑up and 6 weeks of paid vacation.
• Education & learning stipend for conferences, courses, and coaching.
• $500 home‑office stipend and co‑working benefit for remote workers.