Junior Key Account Manager

About the role

We are seeking a driven Junior Key Account Manager to support the growth and servicing of key eCommerce and cross‑border logistics accounts. You will assist in managing client relationships, help achieve revenue targets, and ensure seamless service delivery across our fulfillment and logistics network.

Key responsibilities

• Assist day‑to‑day relationship management with assigned eCommerce clients, including SMEs and marketplace sellers.
• Support execution of strategic account plans and onboarding of new clients.
• Coordinate with operations, customs, and last‑mile teams to resolve client issues promptly.
• Monitor shipment performance, flag exceptions, and maintain accurate client records in the CRM.
• Identify upsell and cross‑sell opportunities and help prepare proposals and pricing sheets.
• Act as first point of contact for client queries, escalating complex issues with clear recommendations.
• Maintain CRM data, sales pipelines, and weekly performance dashboards for senior review.
• Liaise with internal teams (operations, IT, finance) to ensure smooth service execution.

Required profile

• Bachelor's degree in Business, Logistics, Marketing or a related field.
• 1‑3 years experience in account management, logistics coordination or client‑facing sales.
• Exposure to eCommerce, cross‑border shipping or freight forwarding is a strong advantage.
• Strong communication skills in English and a client‑first mindset.

Required skills

• Experience with CRM tools such as Salesforce or HubSpot.
• Proficiency in MS Office and Google Workspace.
• Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE).
• Basic understanding of fulfillment, last‑mile delivery and cross‑border shipping operations.