Learning & Development Manager

About the role

The Learning & Development Manager will design, deliver and evaluate the organisation’s learning strategy, ensuring training programmes strengthen employee capabilities, leadership effectiveness and service excellence.

Key responsibilities

• Develop and implement the annual L&D strategy and training plan aligned with business objectives.
• Conduct organisation‑wide training needs analyses and translate findings into targeted programmes.
• Lead the design and delivery of induction, technical, behavioural, leadership and service excellence training.
• Manage Forbes training and compliance initiatives, monitoring standards and audit preparation.
• Partner with managers on performance management, talent pipelines and succession planning.
• Prepare monthly and annual L&D reports, dashboards and KPIs.

Required profile

• 5–7 years of experience in Learning & Development or related HR functions, with supervisory experience.
• Proven track record of creating organisation‑wide learning strategies and evaluating impact.
• Experience managing Forbes training or similar luxury service standards is preferred.
• Strong knowledge of UAE Labour Law and HR compliance requirements.

Required skills

• Proficiency with HRIS and Learning Management Systems (LMS).
• Advanced Microsoft Excel and PowerPoint skills.