Office Assistant

About the role

To assist any staff as required and save their time by carrying out menial jobs.

Key responsibilities

• Furnishes workers with clerical supplies.
• Opens, sorts, and distributes incoming mail, and collects, seals, and stamps outgoing mail.
• Delivers oral or written messages.
• Collects and distributes paperwork between departments.
• Marks, tabulates, and files articles and records.
• Delivers mail, messages, documents, and packages between departments or to other business establishments.
• Provides staff and guests with refreshments as requested.
• Adheres to the company’s internal procedures and policies.
• Performs miscellaneous tasks within the scope of work as assigned by the direct manager.
• Operates switchboard equipment to answer incoming calls.
• Determines caller intent and makes appropriate connections.
• Receives and routes a variety of calls for general business information, including customer inquiries, complaints, and emergencies.
• Assists in maintaining and updating telephone directories via computerized database.
• Maintains a log of all calls placed daily for billing purposes.
• Assists in reporting telephone equipment or service complaints and problems.

Required profile

• Strong communication skills.
• Attention to detail.
• Effective time management.
• Ability to prioritize workloads.
• Proficiency with MS Office and general computer literacy.