Onboarding Coordinator – Holiday Homes

About the role

We are seeking an Onboarding & Admin Coordinator to manage the end‑to‑end onboarding of property owners for the Nox and Unlock portfolios. You will be the primary point of contact for new owners, ensuring documentation, listing readiness, and internal handovers are completed so each property goes live on time and to standard.

Key responsibilities

• Manage the full onboarding cycle for new property owners, from signed agreement to live listing.
• Collect, verify, and track owner documentation such as title deeds, Ejari, DTCM/DED permits, and power of attorney.
• Coordinate listing setup tasks, including photography scheduling, furniture and amenity checklists, and property readiness inspections.
• Monitor onboarding timelines, flag delays, and proactively follow up with owners and internal teams.
• Prepare onboarding contracts, addenda, and welcome packs.
• Maintain accurate onboarding records in the CRM and property management systems.
• Serve as the first point of contact for owners, delivering a professional and reassuring experience.
• Collaborate with Operations, Revenue Management, and Housekeeping to confirm guest‑ready status before go‑live.
• Support administrative tasks such as filing, reporting, and process documentation.
• Identify recurring bottlenecks and propose practical process improvements.

Required profile

• 2–4 years of experience in the UAE holiday‑home or short‑term rental sector, preferably in owner onboarding or property administration.
• Working knowledge of UAE holiday‑home licensing requirements, including DTCM permits, Ejari, and DED processes.
• Strong organisational abilities with the capacity to manage multiple onboarding cases simultaneously.
• Excellent communication skills for liaising with owners, agents, and internal departments.
• Detail‑oriented with a focus on accurate document management and data integrity.

Required skills

• Property Management Systems
• DTCM permits
• Ejari
• UAE holiday‑home licensing requirements
• DED processes
• Microsoft Outlook
• Microsoft Office
• Microsoft Excel