Operations and Insurance Coordinator

About the role

We are launching a healthcare initiative that supports private clinics across Dubai with streamlined operations and insurance coordination. The Operations and Insurance Coordinator will act as the bridge between clinics, insurance providers, and our internal teams, ensuring smooth day‑to‑day workflows.

Key responsibilities

• Introduce and onboard clinics to our operational solution suite.
• Manage insurance approvals, pre‑authorizations and follow‑ups with insurers.
• Maintain clinic relationships, referrals and daily coordination.
• Support patient handling, appointment flow and overall clinic operations.
• Coordinate documentation, billing support and generate regular reports.
• Serve as the single point of contact for clinics and internal departments.

Required profile

• 2–5 years of UAE experience in clinic or healthcare operations.
• Strong exposure to insurance approvals, pre‑authorizations and billing processes.
• Comfortable with on‑ground coordination and business‑development activities.
• Familiar with DHA / MOHAP claim processes and clinic workflows.
• Fluent English; Hindi or Tagalog a plus.

Required skills

• Excel
• Google Sheets
• WhatsApp Business
• Basic CRM tools