Operations Manager – B2B Marketplace

About the role

We are looking for an Operations Manager to shape and scale the operational backbone of our B2B marketplace. This hands‑on role sits at the crossroads of fulfillment, last‑mile logistics and customer experience, driving reliable and profitable growth.

Key responsibilities

• Design and own end‑to‑end workflows for the entire order lifecycle, including capture, fulfillment, invoicing, returns and after‑sales.
• Create operational processes for B2B use cases such as bulk orders, RFQs, split deliveries, partial fulfillment and credit customers.
• Collaborate with Product, Logistics, Finance and Seller teams to translate business needs into scalable operations.
• Define, monitor and report core KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence).
• Identify bottlenecks, failure points and cost leakages, and lead continuous‑improvement initiatives.
• Provide operational insight to support strategic business decisions.

Required profile

• 5‑7 years of experience in operations or supply‑chain roles within marketplace or large‑scale e‑commerce environments.
• Proven track record handling complex B2B order flows.
• Strong grasp of operational KPIs and cost structures.
• Comfortable thriving in ambiguous, fast‑moving settings with high ownership.

Required skills