Operations Manager – Villas Front Office

About the role

The Operations Manager – Villas Front Office will lead the Villa team at Jumeirah Zabeel Saray, ensuring seamless daily operations and driving revenue growth. This role combines strategic sales planning with hands‑on front‑office management for high‑profile guests.

Key responsibilities

• Define and implement sales strategies with the DOSM to acquire new clients and expand the existing portfolio.
• Develop potential accounts, achieve revenue targets, and monitor market trends.
• Source new partners such as concierge companies, luxury travel agents, and relocation firms.
• Set annual revenue targets for Royal Residences and record activities in Salesforce.
• Oversee daily front‑office operations, ensuring optimal service for all guests and visitors.
• Train, cross‑train and retrain Butlers and Guest Relations staff to uphold brand standards.
• Manage VIP curb‑side and in‑villa check‑ins, pre‑arrival calls, courtesy calls, and post‑stay follow‑ups.
• Handle guest reviews, complaints, and ensure proper protocol for high‑profile arrivals.
• Maintain accurate Guest History Files and supervise their quality.

Required profile

Required skills

• Salesforce