Reception & Reservations Manager

About the role

Join La Petite Maison as we launch a new beachfront destination in Dubai. As the Reception & Reservations Manager you will be the first voice guests hear, shaping their experience before they even arrive and ensuring smooth operations of the reservations function.

Key responsibilities

• Lead, train and schedule a small reservations team, establishing service standards.
• Manage the reservations book, maximise covers and balance demand across peak and quiet periods.
• Develop and maintain detailed guest profiles, including preferences, VIP status and special occasions.
• Collaborate with Guest Relations, Front‑of‑House and management on guest flow, VIP handling and special requests.
• Handle escalations, large group bookings and bespoke requests with professionalism.
• Ensure guest data is accurate, confidential and leveraged for business insights.

Required profile

• 3–5 years of experience in reservations or guest relations within luxury hospitality.
• Proven experience leading a team.
• Strong communication skills, polished phone and written etiquette.
• Highly organised, detail‑oriented and calm under pressure.
• Fluent English; additional languages are a plus.

Required skills

• Experience with SevenRooms or a comparable reservations platform.

What we offer

• Competitive salary with performance‑based incentives.
• Comprehensive medical insurance.
• Opportunity to open a landmark beachfront venue.
• Being part of a brand where every detail matters.