Receptionist – Front Office Coordinator

About the role

The Receptionist serves as the professional first point of contact for visitors and callers, ensuring smooth front‑office operations and effective communication within the organisation. This role supports daily office activities by managing inquiries, coordinating appointments, and maintaining an organised reception area.

Key responsibilities

• Answer all incoming calls and transfer them to the appropriate extensions.
• Welcome visitors and direct them to the relevant departments.
• Maintain records of personal international calls.
• Receive, stamp, register and forward incoming letters, faxes and parcels to the General Manager and subsequently to the appropriate departments.
• Maintain filing systems for both hard‑copy and electronic correspondence.
• Coordinate with store keepers to dispatch parcels and goods received at the office.
• Assign duties to company drivers for delivery and collection of mail and parcels.
• Comply with OHS, EMS and HSE policies, reporting any safety or environmental concerns immediately.
• Perform any additional tasks assigned by the line manager within the scope of the role.

Required profile

• Diploma (or equivalent qualification).
• Experience in telephone etiquette and secretarial duties.

Required skills