Relationship Manager – Premium Services
Auxo Talent · Dubai
وصف الوظيفة
About the role
We are supporting a leading global financial services organization in hiring a Relationship Manager – Premium Services based in Dubai. The role focuses on managing and strengthening relationships with premium and high‑value customers, delivering highly personalized service and ensuring an exceptional customer experience.
Key responsibilities
- Manage a portfolio of premium and high‑value customers as their primary point of contact.
- Deliver proactive, personalized service by understanding individual needs and preferences.
- Handle enquiries, requests and complex service requirements efficiently and professionally.
- Build long‑term relationships through regular engagement and proactive communication.
- Identify opportunities to improve customer engagement, satisfaction and loyalty.
- Coordinate with internal teams and external partners to ensure seamless delivery of requests.
- Resolve sensitive or complex customer concerns while maintaining professionalism.
- Maintain strong knowledge of premium products, services, benefits and privileges.
- Ensure all interactions comply with internal policies, service standards and regulatory requirements.
Required profile
- Experience in relationship management, premium customer service, VIP client management or client services.
- Proven track record dealing with high‑value, affluent or VIP customers.
- Background in banking, financial services, premium cards, luxury hospitality, aviation, concierge or luxury services.
- Excellent relationship‑building and communication skills with a polished, professional approach.
- Ability to handle confidential and sensitive matters with discretion.
- Strong attention to detail and capacity to manage multiple customer requirements.
- Fluent English; Arabic is an advantage.
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Auxo Talent
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