Reservations Agent

About the role

We are looking for a highly organized, detail‑oriented Reservations Agent to join Sofitel Al Hamra Beach Resort in Ras Al Khaimah. You will be the primary point of contact for guests, handling reservations across multiple channels and ensuring a seamless booking experience.

Key responsibilities

• Process room reservations accurately for leisure, group, tour and FIT segments.
• Manage email and telephone communications, monitor voicemail and respond promptly.
• Generate daily reports, audit reservations and update records to maintain accuracy.
• Collaborate with Sales, Front Office and Accounting to exceed client expectations.
• Handle multiple priorities while maintaining attention to detail.
• Support other reservation segments as needed and perform additional operational duties.

Required profile

• Strong verbal and written communication skills with diverse clientele.
• Excellent analytical and organizational abilities.
• Customer‑service mindset with empathy and problem‑solving capability.
• Ability to sit for extended periods and work flexible, split‑shift schedules.
• High attention to detail and resilience in a fast‑paced environment.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Familiarity with Opera Property Management System (PMS) or a Central Reservations System (CRS).