Retail Support Staff – Store Operations

About the role

The Support Staff position at Ace Hardware focuses on maintaining a clean, organized, and shoppable store environment. You will enhance the customer experience through excellent service, accurate POS operations, and effective merchandising.

Key responsibilities

• Provide high‑level customer service, assisting shoppers with product information and recommendations.
• Operate the point‑of‑sale (POS) system with high accuracy for all transactions.
• Apply merchandising principles to keep the store visually appealing and aligned with corporate standards.
• Receive deliveries, unpack, and display merchandise according to approved procedures.
• Maintain tidy store areas, ensuring products are readily available for purchase.

Required profile

• Minimum 24 months of retail or customer‑service experience.
• Strong product knowledge and ability to learn product uses quickly.
• Attention to detail and commitment to store cleanliness and organization.

Required skills

• Operating POS systems

What we offer

• Opportunity to work with a leading regional retailer.
• Training on product knowledge and merchandising techniques.
• Dynamic team environment focused on customer satisfaction.