Royal Service Centre Telephone Operator

About the role

The Royal Service Centre Agent will be the first point of contact for guests calling the resort. You will answer calls, provide information, and ensure each interaction reflects the high standards of a 5‑star property.

Key responsibilities

• Answer incoming calls promptly and professionally, handling guest inquiries and requests.
• Coordinate with hotel departments to ensure seamless communication and timely resolution of guest needs.
• Personalize each interaction to create memorable experiences and exceed expectations.
• Promote hotel facilities, services, and special offers.
• Maintain a courteous, friendly telephone manner in line with hotel standards.
• Accurately record and relay messages, requests, and follow‑ups.

Required profile

• Minimum 1 year experience in Guest Relations at a 5‑star resort in the UAE.
• Multilingual ability (Arabic, German, Russian, French) is a plus.
• Mandatory experience with the Opera property management system.
• Strong relationship‑building and networking skills.
• Clear communication and ability to work collaboratively with all stakeholders.

Required skills

• Opera PMS

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Learning programs through Accor Academies.
• Career development opportunities across the Accor network.
• Participation in corporate social responsibility initiatives.