Sales Consultant – Luxury Fashion Retail (Dubai Mall)

About the role

To deliver excellent customer service by identifying customer needs, offering advice, demonstrating suitable products, building relationships with key customers, and maintaining store standards to achieve sales targets and foster loyalty.

Key responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash‑point service.
• Handle customer complaints professionally and efficiently, in line with the company after‑sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, and in‑store promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on the sales floor and fitting‑room areas.

Required profile

• High school qualification.
• 3 to 4 years retail sales or customer service experience.