Service Hub Agent
Paramount Hotel Dubai · Dubai
وصف الوظيفة
About the role
Join the Paramount Hotel Dubai team as a Service Hub Agent, handling all telephone communications for the property and ensuring guests receive accurate, friendly assistance.
Key responsibilities
- Answer all incoming internal and external calls in a friendly, courteous manner following Paramount Hotel standards.
- Provide accurate information about hotel departments, services, outlets, facilities, operating hours and Dubai attractions.
- Arrange and deliver wake‑up calls punctually.
- Maintain and regularly update the VIP board with guest information.
- Keep an up‑to‑date internal telephone directory and shift logbook, recording guest comments for effective communication.
- Report emergency calls immediately to the appropriate management team and follow fire prevention, health and safety procedures.
Required profile
- Minimum 2 years experience as a Switchboard/Telephone Operator in a 5‑star hotel or communication centre in the Middle East.
- Clear, calm, friendly telephone manner with strong communication and interpersonal skills.
- Good understanding of Front Office and overall hotel operations.
- Ability to maintain confidentiality and professionalism when handling guest and hotel information.
Required skills
- Proficient in Microsoft Office and related applications.
- Competent in operating a hotel switchboard telephone system.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
اكتشف المزيد
الرواتب والأدلة وعمليات البحث في الإمارات العربية المتحدة.
الرواتب حسب المهنة
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
Paramount Hotel Dubai
Dubai