Spa Manager – Luxury Resort

About the role

We are seeking a dynamic Spa Manager to lead the wellness experience at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will set high standards for guest service, drive revenue, and foster a collaborative team culture.

Key responsibilities

• Lead daily spa operations, ensuring brand standards, safety, and service quality.
• Coach, develop and motivate the spa team to achieve performance and engagement goals.
• Plan staffing, schedules and workloads aligned with business levels and revenue targets.
• Drive revenue through upselling, treatment recommendations and guest engagement.
• Handle guest feedback, complaints and special requests with professionalism.
• Maintain strong relationships with guests, partners and suppliers.
• Monitor costs, labour and expenses to meet financial and profitability objectives.
• Act as a point of contact during operational issues or emergencies.

Required profile

• Diploma or Bachelor’s degree in Hospitality, Business or related field.
• Minimum four years of hotel or guest‑service experience, including at least two years in a management role.
• Fluent spoken and written English; additional languages are a plus.
• Strong leadership, coaching and people‑development abilities.
• Excellent communication, problem‑solving and decision‑making skills.

Required skills

• Hotel systems
• Spa booking platforms

What we offer

• Competitive salary and performance‑based rewards.
• Comprehensive benefits package supporting work‑life balance.
• Opportunities for professional growth within a global hospitality brand.