Spa Supervisor

About the role

The Spa Supervisor will lead daily operations of the health club and spa, ensuring every guest receives a memorable, high‑quality experience. This position blends operational oversight with the warm hospitality that defines the Waldorf Astoria brand.

Key responsibilities

• Supervise and coordinate all spa and health‑club activities, including staffing, scheduling, and service delivery.
• Maintain high standards of cleanliness, safety, and product presentation throughout the facility.
• Monitor inventory, order supplies, and manage vendor relationships.
• Handle guest inquiries and resolve issues promptly to ensure satisfaction.
• Collaborate with other hotel departments to integrate spa services into the overall guest experience.

Required profile

• Proven experience in spa or wellness centre supervision.
• Strong leadership and team‑management abilities.
• Excellent communication skills and a guest‑focused mindset.
• Ability to work flexible hours, including weekends and holidays.

Required skills

• Knowledge of spa treatment protocols and health‑club operations.
• Experience with inventory control and vendor management.
• Proficiency in scheduling and staff rostering.

What we offer

• Competitive compensation package.
• Opportunities for professional development within a global luxury hotel brand.
• Employee wellness benefits and discounted travel rates.