Strategic Account Manager – Remote

About the role

Trilogy is redefining enterprise renewals by pairing high‑impact human expertise with an AI‑powered renewals agent, Fiona. As a Strategic Account Manager you will own the most valuable customer contracts, focusing on executive alignment, commercial strategy, and complex negotiations while collaborating with AI to streamline routine work.

Key responsibilities

• Manage executive relationships and negotiate multi‑year, seven‑figure renewal contracts for top‑tier enterprise accounts.
• Partner with Fiona, the AI renewals agent, to feed customer insights that improve its decision‑making capabilities.
• Analyze customer health, product adoption, and commercial history to proactively secure favorable renewal outcomes.
• Utilize Salesforce and AI‑driven workflows to maintain accurate forecasts and identify renewal risks early.
• Translate interaction insights into scalable enhancements for the renewals system.

Required profile

• Proven experience managing enterprise renewals or retention for B2B software solutions.
• Strong track record of executive‑level dialogue and complex commercial negotiations.
• Comfort with AI as a performance multiplier and ability to influence its evolution.

Required skills

• Salesforce

What we offer

• Competitive base salary of $200,000 per year USD.
• Remote‑first work environment.
• Opportunity to shape the future of AI‑driven enterprise renewals.