Waiter/Waitress – Luxury Resort

About the role

Join the world‑class hospitality team at Fairmont The Palm as a Waiter/Waitress. You will be the first point of contact for guests in our upscale dining venues, delivering a memorable dining experience in a luxury resort setting.

Key responsibilities

• Greet guests, present menus, and inform them of daily specials.
• Take food and beverage orders, enter them accurately into the Micros POS system, and note any special dietary requests.
• Upsell menu items, suggest beverages, and provide wine service at the table.
• Process payments, issue receipts, and handle cash and credit‑card settlements.
• Maintain a clean and well‑set dining area, replenish utensils, and clear tables promptly.
• Assist other restaurant areas, answer phones, and support financial transactions as needed.
• Collect guest feedback and encourage reviews on social platforms.
• Adhere to grooming standards and uphold the resort’s service standards.

Required profile

• Excellent written and verbal communication skills in English.
• Trustworthy with strong attention to detail and accuracy.
• Pro‑active, energetic, and able to work with a positive ‘can‑do’ attitude.
• Ability to multitask, prioritize tasks, and work effectively in a team.
• Basic knowledge of cooking processes and familiarity with menu items.

Required skills

• Proficiency with the Micros POS system.
• Cash handling and credit‑card settlement experience.

What we offer

• Opportunity to work in a prestigious, internationally recognized resort.
• Dynamic team environment with training and development opportunities.
• Competitive compensation and benefits package.