Account Director – Inflight Entertainment

About the role

The Account Director owns the commercial relationship with a strategic airline account, acting as the customer advocate within Thales. You will drive sustainable, profitable growth by building long‑term partnerships and expanding digital, connectivity and recurring services revenue alongside core IFE hardware.

Key responsibilities

• Serve as the lead commercial point of contact, building relationships with senior airline executives and ecosystem partners across the region.
• Ensure timely delivery of Thales solutions, communicate progress of initiatives, and manage customer expectations to maintain high satisfaction.
• Lead complex commercial negotiations, coordinate pricing, legal, product and program teams, and secure profitable contracts.
• Develop and execute account plans, forecast metrics, and present quarterly business reviews to senior stakeholders.
• Maintain accurate data in Salesforce and collaborate with internal teams to identify growth opportunities.

Required profile

• 15+ years in sales, key account management or commercial roles within the airline or aviation industry.
• Direct experience with inflight entertainment, connectivity or onboard digital passenger experience products.
• Proven track record managing large B2B accounts with order intake in the tens of millions of USD.
• Experience selling services, software or connected solutions beyond hardware.
• Ability to travel domestically and internationally up to 35% of the time.

Required skills

• In‑flight entertainment (IFE) and inflight connectivity expertise
• Onboard digital passenger experience knowledge
• Salesforce CRM proficiency
• Microsoft Office suite