Account Manager - Identity Solutions

About the role

e7 Group is looking for an experienced, commercially driven Account Manager for its Identity Solutions business. The role manages and grows a portfolio of key client accounts across strategic industries, builds strong client relationships and delivers integrated solutions through a consultative, solution-based approach, acting as the central link between clients and internal teams.

Key responsibilities

• Serve as the main point of contact for assigned clients, building trust across operational, commercial and management levels.
• Understand client priorities, challenges and evolving needs to deliver value-driven solutions.
• Drive account growth and retention through upselling, cross-selling, solution bundling and service expansion.
• Develop and run account growth plans, annual forecasts and revenue projections.
• Coordinate with Operations, Sales, Product, Compliance, Finance, Analytics and Customer Support to ensure service delivery.
• Run regular account reviews on performance, service levels, risks, satisfaction and growth opportunities.
• Resolve operational, service and commercial issues proactively and support contract renewals, amendments and SLAs.
• Support invoicing, collections and payment disputes with Finance and client stakeholders.
• Capture client feedback and feed it into service and product improvements.
• Maintain accurate account data, forecasts and performance metrics in CRM systems.

Required profile

• Proven experience in Account Management, Customer Success or client-facing roles in B2B or solution-driven environments.
• Experience in printing, packaging, secure solutions or identity solutions is highly desirable.
• Ability to manage complex accounts and build long-term client relationships.
• Strong commercial acumen, with demonstrated upselling, cross-selling and account expansion.
• Fluency in English is required; knowledge of Arabic is an advantage.

Required skills

• Proficiency in CRM platforms, reporting tools and business productivity applications.
• Stakeholder management and coordination across multiple internal functions.
• Excellent communication, negotiation, problem-solving and relationship management.