Aftersales Key Account Manager – Electric Mobility

About the role

Join Al‑Futtaim Automotive’s Corporate Fleet team and lead aftersales support for BYD’s electric, plug‑in hybrid and range‑extended electric vehicles across the UAE. You will be the trusted liaison for strategic fleet customers, ensuring minimal downtime and high satisfaction.

Key responsibilities

• Serve as the primary aftersales contact for government, taxi, limousine, rental, leasing and corporate fleet accounts.
• Monitor service delivery performance and assist service centres in resolving complex fleet issues.
• Coordinate breakdown, repair, recall and vehicle‑off‑road cases to achieve rapid return‑to‑service.
• Liaise with body‑shop teams to provide seamless accident‑repair support.
• Promote service contracts, packages and aftersales solutions to increase retention and revenue.
• Organise EV, PHEV and REEV training programmes for customer representatives and technicians.
• Build proactive relationships with fleet stakeholders to identify improvement opportunities.
• Support the B2B Aftersales Manager in designing tailored maintenance solutions for major operators.

Required profile

• Strong fleet account management and stakeholder engagement experience.
• Solid understanding of automotive aftersales operations and customer service excellence.
• Ability to handle multiple customer issues simultaneously while maintaining high standards.
• Excellent communication, influencing and relationship‑management capabilities.
• Commercial awareness with a focus on revenue growth.
• Knowledge of EV, PHEV and REEV technologies and their aftersales requirements.
• Strong analytical and problem‑solving skills.

Required skills

• Understanding of EV, PHEV and REEV technologies