Assistant Boutique Manager – Luxury Watch Boutique

About the role

The Assistant Boutique Manager will support the Boutique Manager in delivering an exceptional, appointment‑only experience for high‑net‑worth clients at A. Lange & Söhne’s private boutique in Mall of the Emirates. This role blends operational excellence with personalized client service in a luxury watch environment.

Key responsibilities

• Assist the Boutique Manager with day‑to‑day boutique operations, ensuring the space meets the highest luxury standards.
• Oversee opening and closing procedures, inventory accuracy, and stock movements.
• Manage the complete client journey for each appointment, from pre‑visit preparation to post‑visit follow‑up.
• Prepare personalized appointments based on client profiles and coordinate product selection.
• Deliver a premium hospitality experience and record all client interactions in the CRM system.
• Develop and maintain long‑term relationships with collectors, VIPs, and HNWIs, identifying repeat‑business and referral opportunities.

Required profile

• Proven experience in luxury retail or high‑end watch sales, preferably in an appointment‑driven setting.
• Strong client‑eling abilities with a focus on building lasting relationships.
• Excellent operational discipline and attention to detail.
• Ability to work collaboratively with the Boutique Manager and other team members.

Required skills

• Proficiency with CRM systems for tracking client interactions.