Automotive Warranty Associate

About the role

CARS24 Arabia is expanding its refurbishment team in the UAE and seeks an Automotive Warranty Associate to manage warranty complaints from start to finish. You will act as the primary point of contact for customers, guiding them through warranty coverage and ensuring timely resolution of issues.

Key responsibilities

• Take end‑to‑end ownership of warranty complaints received via the portal.
• Contact customers, clarify concerns, and explain warranty coverage and next steps.
• Arrange on‑site inspections or coordinate vehicle movement to workshops when needed.
• Follow up independently on all cases to prevent pending issues.
• Collaborate with internal teams and external workshops to meet resolution timelines.

Required profile

• Minimum 2 years of experience in the automobile sector.
• Prior experience in a customer‑facing workshop environment is strongly preferred.
• Strong practical automotive knowledge.
• Good proficiency in English; Hindi is a plus.
• Excellent communication and negotiation abilities.
• Ability to stay calm under pressure.
• UAE automotive experience is an advantage.

Required skills

What we offer

• Competitive remuneration and benefits.
• Hands‑on exposure to automotive warranty and customer experience operations.
• Opportunity to work in a fast‑paced, tech‑driven environment.
• Potential for growth within a rapidly expanding global automotive company.